Paid Order - Receipt  top

Dear xx,

Thank you for ordering 2 cases of our wine selection! I will attach your receipt.

Please have another look at the shipping data (below) to make sure everything is correct.

We will have the wines picked up for shipping on Wednesday, and send you the tracking number on Thursday or Friday.
---delete one---
We will have the wines picked up on Friday, and send you the tracking number next Monday or Tuesday.

All the best!

xx






 Tracking Number  top

Hello xx,

Your wine is now on its way!

You can check your shipping progress at https://www.fedex.com with the following tracking number:
xx

Please, expect 7-14 days depending on the flight schedules out of Mendoza and Argentina. Once the wine is on its way it is usually very quick.

When tracking the shipment, it is best to open "detailed tracking" to see where the package actually is. Unless it is already in your city, on the delivery vehicle or at the nearest Fedex hub, please disregard the delivery prediction. Also, sometimes customs causes a delay asking for 'more information'; our shipping service is on top of it and it usually clears in a couple of days.

Thank you again and enjoy these delicious wines!

Best wishes,
xx


___________________________________________UPS_____________________________________________


Hi xx,

Your wine is now on its way!

You can check your shipping progress at www.ups.com with the following tracking number:
xx

Thank you again and enjoy these unique wines!

Best,
xx




 Sending Receipt Later  top

Saturday

Hi xx,

Thank you for ordering our wine selection, payment received!

We will send you a receipt on Monday, and have the wines picked up for shipping on Wednesday.

Have a nice weekend!

xx




Sunday

Hi xx,

Thank you for ordering our wine selection, payment received!

We will send you a receipt tomorrow, and have the wines picked up for shipping on Wednesday.

Have a nice Sunday!

xx




 Follow-up  top

Hi xx,

We hope you are fine!

Just writing to check if you received our last email.

If there is anything else we can help you with, please let us know.

Looking forward to hearing from you soon!

Regards,

xx




 Unsubscribe  top

Hi,

Very sorry to bother you again, I must have a different email address of yours, could you check which email address I sent the original email to, so I can delete it?

Thanks,



Tasting Notes top

Hello xx,

We've noticed you have received your wines! We'd like to share some tasting notes about them with you (attached)!

Hope you find them useful!

Cheers,



--If client told us before that wines have arrived:

Hi ---,

Great, thanks for letting us know! Here are our tasting notes for the wines (attached).

Hope you find them useful!

Cheers,





Payment

 Payment Methods  top


Euro payment

Please make the SEPA transfer of €xxx to the following account, and put in the comments only the order ID and your name: #1000175 xxx xxx.

Account holder
Kai Ulrich Reinke

IBAN
BE26 9671 9167 8329

BIC (usually not necessary):
TRWIBEB1XXX

Bank Address (if necessary):
TransferWise Europe
SA Avenue Louise 54, Room S52
Brussels 1050
Belgium

No credit cards, but transfer

A transfer or deposit to our U.S. account (Chase) is possible. Also, depending on where you are, PayPal may give the option to pay by credit card without needing a PayPal account.

------

The only other way at the moment is via PayPal, I'm sorry. Hopefully soon we will be able to charge credit cards without PayPal.


Zelle for customized shippings  top

Please make the Zelle* payment to zelle@mendozawineclub.com (best to copy & paste the email address). The account name is KAI ULRICH REINKE (the owner of the Mendoza Wine Club).

After receiving your payment we will send you a receipt. We also need your shipping data:

*Zelle is a payment system that works inside the online banking of all major US banks. Payments are almost instantaneous (except the first payment right after registering, which may take a couple of days to verify). If you log into your online banking via app or on your computer, there should be an option for Zelle. Just confirm an email address to use with Zelle and you can send and receive money with it.


PayPal link for edition

https://www.paypal.com/cgi-bin/webscr?cmd=_cart&business=paypal@mendozawineclub%2ecom&lc=US&item_name=Mendoza%20Wine%20Club%20Uco%20Valley%20Selection&item_number=1000127%20FirstName%20LastName%20One%20Case&amount=279%2e00&currency_code=USD&button_subtype=products&add=1&bn=PP%2dShopCartBF%3abtn_cart_LG%2egif%3aNonHosted



 Order no payment  top


Dear xx,

Thank you for submitting an order for our wine selection! We received the order form, but no payment has come through yet, just wanted to double check if there was a problem. Anything we can help you with, please let us know! If you need the checkout link again, here it is:

link

Thank you,



[[[Copy link from order form and paste without formatting, replace selection.php with checkout-xx.html, or e-checkout-xx.html for orders with duties/taxes included, depending on payment method and quantity.
Check in browser:
(e-)checkout-p1.html // (e-)checkout-p2.html, ...// z1, z2 ..., s1, s2...depending on payment method]]]






 Shipping Company  top

We are using a specialist that is an importer and also manages the wine clubs of several wineries here. The courier is Fedex.




 Issue with paperwork  top

Hi xx,

I hope you're fine!

Yes, sometimes, U.S. customs causes a delay asking for 'more information', but our shipping service is already handling the situation! Please do not worry since it will clear in a couple of days!

Best,






 Customized Shipping  top

If you want to customize the selection, just let me know!

If you'd like to get the current offer and customize it or add the xx or repeat a few bottles, just let me know and we'll process it as a custom order, sending you the payment information by email.

We actually absorb some of the shipping cost with the margin that we have on the wines. So adding the xx or additional bottles of the xx would be an additional US$xx per bottle, including shipping.

We need to do paperwork with U.S. customs to approve every label for importation, so we can't really do it for 1-2 bottles only. That said, the Masi Corbec could be a candidate for a future selection. It seems it is not available in the U.S.


----------------------

The XX is $xx per bottle, and we charge a flat shipping fee of US$60, no matter how many bottles. If you can use Zelle, we can pass the saved fees to you and give a discount of 5% on everything. The rates with Zelle will be the following ones:

- 6 bottles will be $336.30 ($xx per bottle)

- 12 bottles will be $558.60 ($xx per bottle)

- 18 bottles will be $776.16 ($xx per bottle)

-----------------------

If you are also interested in the xx, the shipping cost would already be covered. Or if you want to mix it up a different way, xx is $35, and the xx $49 per bottle. These prices are with payment by PayPal. If you can use Zelle, we can pass the saved fees to you and give a discount of 5% on everything.



----------------------


With your existing order the shipping is already paid for, so the additional cost is the price per bottle only. We can ship 6, 12, 18 or 24 bottles. I can send you a PayPal link for the add-on.

With the "custom" case that discount is already applied since there is no shipping cost added for the extra bottles. (Shipping 12 bottles instead of 6 of course costs more, but we absorb the extra cost because it is a larger order).





 Breakage  top


That's a shame! It is only the second time we have had a breakage in many years, I'm just so sorry it happened to your shipment. We have contacted our shipping service, and of course we will replace the bottles.

Did FedEx tell you how many bottles were damaged? We'll also try to find out if it was just a bottle or two or the whole package, and if anything can be salvaged.

We'll be in touch soon, and if you get any more information, please let us know.

My apologies for the trouble - we will sort it out!

Best,

-------------------------------------------------------------------

Could you please send us the photos and let us know exactly which wines were broken? That way we can see if we can resend the same bottles (with some of the wines we are out of stock) or offer a refund of the wines and proportional shipping cost.




 Declared Price  top


Glad the wines arrived well!

Don't worry, the $90 is only the value declared on the commercial invoice, for customs purposes, to avoid paying too much duties and taxes.

These wines sell between $30 and $50 and more per bottle, but very hard to find outside Argentina, for example:
---- Wine Searcher's links ----



Countries


 Canada  top


In Canada we only ship to Alberta. Unlike the other provinces, Alberta has very reasonable duties, for a case of 6 wines only around CA$ 25-30 total, and it is a simple process. Duties and taxes are not included in our price and have to be paid by the recipient before the wines can be delivered.

In the other provinces, duties and taxes are very high and unpredictable.We tried once with Ontario, and the extra for duties and taxes was more than CAD 300.

Which province do you live in? I know Canada is a big country, but maybe you know someone in Alberta that we can ship to?

--------

We do have experience with shipping to Alberta. It is a pretty straightforward process. We will send you a detailed receipt for customs. UPS/customs will contact you for the duty payment, which is very reasonable in Alberta, about CA$ 30 for 6 bottles. Once paid, the wine is delivered by UPS, about a week after being shipped from here.


Receipt for Customs  top

I'm attaching a receipt for customs, with the wine prices identical to the commercial invoice that accompanies the shipment. This should work to keep the duties/taxes reasonable.

Most likely customs or UPS will contact you. Our last client from Alberta had the shipment cleared very quickly. I don't know exactly, but I think he called UPS when the tracking showed that the wines had arrived in Alberta, and arranged for pickup instead of delivery to speed things up.




 Australia  top

Hello xx,

We are glad to know you are interested in our wine Selection!

We can ship wine to Australia at the same total price that is listed on the offer page URL.mendozawineclub.com, but the duties are extra:

We have recently found out that it is much more economic if we let UPS (our courier) handle customs in Australia. That way we can include the duties and fees on our side, rather than the recipient paying all the duties and fees in Australia, where 29% WET tax and various other fees and taxes add up quickly.

We can include the duties and fees at an extra cost of US$50 for 6 bottles, or US$75 for 12 bottles.

You can submit the order form and payment normally, and we will follow up by email with a PayPal link for this extra cost.

Thank you,



-------------------------------------

I just wanted to follow up on our previous email. Australia has some duties and taxes for receiving wines: Between the WET tax and other items it is about AU$ 90-100 for the case of 6 wines.

The good news is that we have recently found that we can offer the option to include the duties and taxes on our side (handled by UPS), at a better price, it will be only US$50.

If you go through with the order, we can send you a separate payment link for the US$50, and include all duties and taxes so you will not have to pay anything extra upon receiving the wines!

Hope that works for you.

If you could drop us a quick reply, that would be great, so we know you received this message.

Thank you!








 Brazil  top

At the moment we can't ship to Brazil, hopefully the situation normalizes soon. When we have something for Brazil, I'll be sure to get in touch.

Our shipping partner is currently in negotiation so that we can ship to Brazil, I will keep you up to date once we can ship there again.


Spanish version

Estimado xx,

Esperamos se encuentre bien.

Por el momento, no podemos realizar envíos a Brasil, únicamente a Estados Unidos, el Reino Unido, Alemania y Suiza. En caso de que pueda recibir los vinos en alguno de estos países, por favor háganos saber.

Esperamos que la situación se normalice pronto. La empresa con la que trabajamos está realizando los trámites necesarios para poder hacer envíos a Brasil. En cuanto estemos autorizados, le enviaremos más información.

Saludos cordiales,




 Peru  top

Estimada xx,

¡Muchas gracias por su interés en nuestra oferta de vinos!

Por el momento estamos ofreciendo un wine club que incluye una selección de 6 vinos de bodegas boutique de Mendoza.

Usted acaba de recibir nuestra Uco Valley Selection. En esta oportunidad hemos elegido los siguientes vinos:

* Gimenez Riili Gran Familia Malbec 2015
* Gimenez Riili Joyas de Familia Blend 2016

* Alpasión Gran Cab Franc 2018
* Alpasión Private Selection Blend 2015

* Familia Zaina La Torre Cab Franc 2018
* Familia Zaina El Emperador Refosco 2017

Esta oferta tiene un valor de US$ 279 (6 botellas) + un extra de US$ 60 (envío). En el caso de Perú, existe un límite de 3 litros (4 botellas) por envío. Por esta razón, ofrecemos a nuestros clientes de este país una compra por un mínimo de 12 botellas. Es decir que dividimos la compra en 3 envíos de 4 botellas cada uno. Al ser 12 botellas, el costo final es US$ 558 + US$ 60 = US$ 618. Los impuestos están incluidos.

Aguardamos sus comentarios.

Saludos cordiales,


------------------------------------

Good morning xx,

I'm sorry for the late reply! There have been some delays due to Covid-19 and our courier has been really busy to catch up with the shipments.

Like I mentioned, Perú has a limit of 3 liters (4 bottles) per shipment per day. We can get around this by doing 3 shipments of 4 bottles each, sending them in the course of around 10 days.

At the moment, we have the following Luján de Cuyo and Uco Valley Selections available:

Luján de Cuyo Selection
https://ampora.mendozawineclub.com/xxxxxxx/selection.php

Uco Valley Selection
https://ampora.mendozawineclub.com/xxxxxxx/selection.php

We send the wines with duties/taxes in Perú included. Considering this plus that it will be 3 separate shipments, we need to add an extra of US$ 60 to the prices. We can offer you the following options: *2 cases Luján de Cuyo: US$ 650 (2 times US$295 + US$60) *2 cases Uco Valley: US$ 618 *1 case Luján + 1 case Uco: US$ 634.

Please let us know your choice, and we will send you a payment link for your custom order!

Best,





 Singapur  top

Hello xx,

Nice to hear from you!

Shipping from here to your home is included in the price on the offer page. As far as we know there are no duties to be paid in Singapore.

We currently have one shipment in process to Singapore and it is taking longer than it should - it has already been two weeks. We are waiting for the wines to clear and arrive at destination, so that we have more accurate information before sending another shipment to Singapore.

If you would like we can keep you posted and as soon as we get information about this shipment, and that it arrived well, we can let you know.

Looking forward to hearing from you soon!

Best,

--------------------------

Did Singapore customs or UPS manage to get in touch with you?

Apparently all they need is confirmation from you that the wine is for personal consumption.

We can't have the shipment returned to Argentina, since the wine would be lost. (Customs here treat returns as a re-importation with fees that are higher than the value of the wine).

Appreciate your help with resolving this.

Thank you!

------------------------------

Hi xx,

If you could please contact any of these phone numbers to confirm that the wine is for personal consumption, it would be great:

(65) 67383388

(65) 63028000

Many thanks for your willingness to help!





Norway top

Hello xx,

The case of 6 wines with shipping included is US$297.

I have looked online, too, and found this page: https://www.toll.no/en/goods/alcohol-and-tobacco/private-import

The alcohol duty for 6 bottles should be around 320NOK (US$ 37.50), and there are some smaller additional duties.

Moreover VAT is 25% of the shipment value. For VAT we declare a lower value for the wine than the real one in the commercial invoice.

Too make things easier for you, I can offer you the following: UPS can handle the importation and all customs/duties, this way we can include all duties and taxes for an extra cost of US$70 (one case), so you will not have to pay anything when receiving the wines. I think it is a good deal, for sure less than if you had to pay it yourself, and also you don't have to deal with customs.

In Mendoza, these wines cost US$ 30 to 40 per bottle. They are all Gran Reserves, top of the line. For example the Pulenta Estate wines sell for 3550 pesos, which is US$40. In the U.S. they cost US$ 50.

Our cost is a bit less of course, that way we can include the international shipping in the total price.

If you'd like to go ahead, please submit the order form at URL.mendozawineclub.com and proceed with the payment, and we will then follow up by email with a US$70 payment link for the duties.

Thank you!






FAQs


 Timing  top


Since the wine is sent by courier, not regular mail, I don't think xx should take much longer than the rest of the U.S., on average two weeks, plus/minus a few days.






 Amount of Bottles  top


A case is 6 bottles, one of each wine. 12 would be nice :-) but these are $30 to $50 bottles, including shipping and duties!






 Damage  top


We have not had any problems with damage or wines not arriving.


---------------------------------


We have never had any problems with damage. In the unlikely case there is a broken bottle, we would refund the cost of the bottle and the shipping, proportionately. For example one 12th of the total of this shipment of 12 bottles.






 Temperature Control  top


The wine is packaged in styrofoam insulated shipper boxes, so I don't think it is an issue. Does your domestic wine club use cardboard boxes?

We have taken chilled wine on our tours in summer in these shipper boxes, and half a day later they are still cold.

Once the wines are on their way, it is quite quick, the transfers last only a few hours between Fedex locations. They spend a bit more time in customs at Fedex in Memphis, but I'd think they have air condition in the customs warehouse. We have not had any issues.







 Info about Wines  top


The Rosé is a blend of 50% Malbec + 50% Cabernet Sauvignon. We process this wine as if it was a white wine: the whole grape berries are pressed, so skins and must remain in contact for about 3 hours. The result is a fruity, light, refreshing and dry wine.

Both Nuvola Dolce wines are produced with the "appassimento" method that consists on picking the grape bunches in March and letting them dry under the shade for around 40 days until they become almost raisins. We then process these wines as usual and interrupt their fermentation in order to have "residual sugar", this means natural sugar left behind. The result is a sweet wine, however well balanced with the natural acidity due to the fact that the grapes were not harvested over-ripped (like late harvests are made). I suggest both wines to be served for dessert, and the best pairing in my personal opinion, is by contrasting it's sweetness with something bitter or salty.

Personally (Kai), I love the fact that the Nuvola wines, due to the method Constanza describes, still taste like real wines, with full aromas, and not just sweet.

The gran reserva reds have in common the low yields in the vineyard (4 tons per hectare, approximately 2 pounds per plant). This is important to obtain good concentration of aromas, for the structure of the wines and for the persistence in mouth and ageing potential.

The Malbec and the Cab Sauv are 100% varietals, and the Blend consists of 50% Montepulciano, 25% Cab Sauv, 15% Malbec and 10% Petit Syrah. In Argentina we are the only vineyard that produces Montepulciano and Petit Syrah.

These 3 wines are aged for 20 months in new French oak barrels.

The ageing potential is approximately 15 years!!!


The Refosco surprised us, being an Italian varietal we had not tried before. It's deeply colored, with dark red fruit flavors and a long finish with notes of plums, cassis and currants.



Frequency of orders top
Hi xx,

Since the wine is packaged in styrofoam insulated shipper boxes, I don't think it is an issue (We have taken chilled wine on our tours in summer in these shipper boxes, and half a day later they are still cold). Once the wines are on their way, it is quite quick, the transfers last only a few hours between Fedex locations. They spend a bit more time in customs at Fedex in Memphis, but I'd think they have air condition in the customs warehouse. We have not had any issues. Once the wine is about to reach your local Fedex, maybe you can contact them to arrange for pickup, or to make sure they don't leave it outside your house if you are not there.

Yes, the idea is to create a new case every 3 months. We are already planning the next one. This way we can buy a good quantity of the wines chosen to create the different selections. We also have to register each label with the FDA. There's often a remaining stock of bottles, and some wines we can repurchase.

The international shipping price for 6 bottles is US$60. If you buy 12 or more bottles, we can make it a flat shipping fee of US$90.

Here a list of wines that we have in stock, some of which from previous offers, some in our private cellar ;)

>>> list
All the best!







Pulenta Customized top

Dear xx,

Nice to meet you! We run a wine club with a new wine selection every three months or so, but are also working closely with Connie from Pulenta Estate for custom shipments.

Here are our list prices of the Pulenta Estate Wines. We focus on the Gran Reserves, since we can absorb part of the shipping cost with these higher priced wines. Also they are the most delicious ;-)

Wines                              per bottle
Pulenta Estate Gran Malbec       $49
Pulenta Estate Gran Cab Franc   $49
Pulenta Estate Gran Corte         $53
Pulenta Estate Gran Merlot        $45
Pulenta Estate Gran Cab Sauv    $45

We charge a flat shipping fee of $60, and can ship 6, 12, 18 or 24 bottles, with all duties etc. included to the U.S.. Shipping is by Fedex in insulated boxes and takes 10-14 days.

Depending on payment method and the size of the order, I'm sure we can give a discount on these prices. Please let me know how many bottles you would be interested in.

Also, just FYI, here is our latest wine selection:

https://ampora.mendozawineclub.com/1000181/selection.php

If you were interested in this selection, plus a number of Pulenta Estate wines, then the shipping fee would already be covered by the first 6 bottles of the offer in the link.

Hope this was useful, looking forward to hearing from you!

Best,